Travel Information

Air Service Is Here!

Passenger air service has returned to Sheridan with a new company, a new service schedule and new rates. This exciting opportunity brings Key Lime Air, dba Denver Air Connection, to the table as Sheridan and Johnson Counties’ partner in providing local air service.

If you’re ready now, don’t wait! You can already book your flights online, and don’t forget to check out the schedule page and other travel information in preparing for your trip.

Available fare types

Flexible
The Flexible fare is a refundable fare, with no advance purchase required. Flexible fares allow you to change or cancel your flight up to 60 minutes prior to departure time, without a change or cancel fee.

Non-Refundable
Non-Refunable fares are subject to change/cancel fees, and may not be changed or cancelled less than 24 hours prior to departure time. Advanced purchase may be required.

Which fare should I choose?

Fare Type:
Flexible
Non-Refundable
0AP7AP14AP21AP
Choose this fare if:You want to be able to change your ticket without penalty up to one hour prior to departure.You're traveling without advance noticeYou're traveling with 7 days or more prior to departureYou're traveling with 14 days or more prior to departureYou're traveling with 21 days or more prior to departure
Change/Cancel Fees:No change/cancel fees.Change and cancel penalties will apply. (see Changes/Cancellations below)

 

Connecting flights

Travel from Sheridan/Riverton to Denver

Prior to October 2, 2016:
Denver Air Connection passengers traveling from Sheridan/Riverton to Denver will be transported via shuttle bus to level 5 of the DIA main terminal upon arrival. Passengers will receive their checked bags when disembarking from the shuttle bus. Passengers can then proceed to their connecting flights. All DAC passengers connecting to other airlines must clear security in DIA before proceeding to their connecting flight. Passengers connecting to other flights must have a boarding pass for their connecting flight. Passengers who do not need to check baggage and who already have a boarding pass for their connecting flight may proceed directly to security screening. Passengers who need to check baggage or who do not have a boarding pass must go to their connecting airline’s ticket counter or kiosk.

After October 2, 2016:
Upon reaching Denver International Airport, passengers will exit the aircraft and proceed directly into the concourse. Carry-on baggage will be returned at the gate. Passengers with checked baggage must exit the sterile area, return to the main terminal and claim their checked baggage from the baggage claim area, carousel #19. Passengers with checked baggage must claim their checked baggage from the carousel and check in with their connecting airline. Denver Air Connection can not claim or transfer baggage for you.

Minimum Connecting Time (SHR/RIW-DEN)
The TSA has advised passengers to expect longer wait times for security lines during the summer travel season. You should plan more than the recommended minimum time in case of unexpected security delays.

 Connecting Flight TypeMinimum recommended time for connecting:
For passengers with carry-on baggage only:DomesticDAC recommends allowing a minimum of 2 hours to connect to another airline's domestic flights.
InternationalDAC recommends allowing a minimum of 3 hours to connect to another airline's international flight.
For passengers with checked baggage:DomesticDAC recommends allowing a minimum of 3 hours to connect to another airline's domestic flights.
InternationalDAC recommends allowing a minimum of 3.5 hours to connect to another airline's international flight.

These are minimum recommended times. Holidays, weather, and other factors may increase the amount of time required. Please plan accordingly.

Travel from Denver to Sheridan/Riverton

Passengers with carry-on baggage only: 
Denver Air Connection passengers traveling from Denver to Sheridan/Riverton with carry-on baggage only may proceed directly to DAC’s departure gate.

Passengers with checked baggage:
Denver Air Connection passengers traveling from Denver to Sheridan/Riverton with checked baggage must claim their checked baggage from the DIA baggage claim, then check their bags at the DAC ticket counter. Passengers must then go through security screening before proceeding to the DAC departure gate.

Minimum Connecting Time (DEN-RIW/SHR)
The TSA has advised passengers to expect longer wait times for security lines during the summer travel season. You should plan more than the recommended minimum time in case of unexpected security delays.

 Connecting Flight TypeMinimum recommended time for connecting:
For passengers with carry-on baggage only:DomesticDAC recommends allowing a minimum of 2 hours to connect to another airline's domestic flights.
InternationalDAC recommends allowing a minimum of 3 hours to connect to another airline's international flight.
For passengers with checked baggage:DomesticDAC recommends allowing a minimum of 2.5 hours to connect to another airline's domestic flights.
InternationalDAC recommends allowing a minimum of 3 hours to connect to another airline's international flight.

These are minimum recommended times. Holidays, weather, and other factors may increase the amount of time required. Please plan accordingly.

Connecting from another airline

Please refer to the information sheet below regarding connections from another airline.

DAC DEN Information

Check in

You must check in in-person. No online/electronic check-in is available.

Denver International Airport

We request that you arrive 2 hours prior to your flight, but no later than 1 hour prior to your departure time.

Ticket counter check-in will close 1 hour prior to departure time. Any passengers not checked in at that time will not be allowed to board. No refunds will be given for missed flights due to late check-in.

Passengers connecting from other airlines with carry-on baggage only can check in at the gate. Passengers with checked baggage must check in at the ticket counter. Gate check-in begins 45 minutes prior to departure time.

Sheridan County Airport

We recommend that you check in at least 90 minutes prior to your flight. Check-in at the Riverton and Sheridan airports will close 45 minutes prior to departure to allow sufficient time for TSA screening. The TSA requires 45 minutes to complete the screening process for checked baggage. Passengers who have not checked in at least 45 minutes prior to departure will be unable to board the flight. Passengers arriving at the 45-minute cutoff may not have enough time to complete the screening process, and will be unable to board the flight if the screening process cannot be completed.

Riverton Regional Airport

We recommend that you check in at least 90 minutes prior to your flight. Check-in at the Riverton and Sheridan airports will close 45 minutes prior to departure to allow sufficient time for TSA screening. The TSA requires 45 minutes to complete the screening process for checked baggage. Passengers who have not checked in at least 45 minutes prior to departure will be unable to board the flight. Passengers arriving at the 45-minute cutoff may not have enough time to complete the screening process, and will be unable to board the flight if the screening process cannot be completed.

Where and when to check in

Please refer to the information sheet below for information regarding the check in process.

DAC DEN Information

Are animals allowed on the aircraft?

Only service animals (with proper identification) are allowed in the aircraft cabin subject to restrictions. Service animals must meet size restrictions – please contact us for details. All other animals must be in a hard sided crate, and will be transported in a pressurized cargo compartment.  Please call to confirm space availability for your animals, as space may be limited.

If you are flying with an animal, please plan at least 15 minutes additional check-in time to allow enough time to complete the check in process for your animal and yourself.

Are food and drinks served during the flight?

A light snack will be provided during the flight. Available items include soda, juice, water, coffee, tea, cookies, crackers, chips, and candy.

Taxes and fees

Fare includes base fare, plus government-imposed taxes and fees: Airport Passenger Facility Charges (PFCs) of up to $ 18, other government taxes and fees including US Excise taxes, segment fees and security fees.

Additional fees may be incurred, such as baggage fees, change/cancellation fees, etc. A fee of $ 8 will be incurred for each reservation booked through our call center.

Fares may also include up to a $ 10 round-trip miscellaneous charge.

Baggage restrictions

Passengers are permitted one free carry-on bag (not exceeding 30 lbs or 45 linear inches) and one carry-on personal item (not to exceed 41.5 linear inches). Due to limited space in the aircraft cabin, your carry-on bag will be checked at the gate and returned to you at your destination. Personal items (such as purses, briefcases, or laptop bags) must meet size restrictions, approximately 6 by 13 by 14.5 inches.

For each ticketed customer, Denver Air Connection will transport, subject to space and additional fees, up to three (3) checked bags per passenger. All baggage beyond the first checked bag is carried on a space available basis. All checked baggage is subject to an additional charge.

Checked baggage is subject to the following charges:

  • First checked bag is $ 10,
  • second checked bag is $ 25,
  • third checked bag and thereafter is $ 100 per item.

Checked baggage may not exceed 50 LBS or 62 linear inches.

Overweight baggage charges of $ 50 per item will apply to checked bags exceeding 50 LBS but less than 75 LBS.

Bags weighing in excess of 75 LBS will not be accepted for travel.

Oversize baggage charges of $ 50 per item will apply to bags between 62 and 80 linear inches.

Bags exceeding 80 linear inches will not be accepted for travel.

Sporting items are subject to a $ 50 per item charge, plus overweight and oversized charges.

Baggage charges are cumulative. More than one charge may apply to oversized and overweight bags.

Due to TSA restrictions, passengers must present checked baggage in person at our ticket counter. We cannot accept or handle any baggage that is not checked in by a passenger on our flight. Passengers are responsible for collecting their baggage from any connecting airline and checking that baggage at our ticket counter. We cannot claim your baggage from another airline. If you do not claim your own baggage from your other airline, consult your other airline for their policies on unclaimed/abandoned baggage. If you feel that you will not have enough time to make your connection, please contact our call center to change to a later flight, subject to any applicable change/cancellation fees.

Prohibited Items
Certain items are prohibited by the TSA aboard passenger aircraft. Please see the TSA list for details: http://www.tsa.gov/travel/security-screening/prohibited-items

Hazardous Materials
Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage or on your person. Hazardous materials include explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials.

Hoverboards
Denver Air Connection will not accept hoverboards (motorized, two-wheel, skateboard sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasion these batteries can spontaneously overheat and pose a fire hazard risk.

Lithium Batteries
Denver Air Connection will not accept lithium ion or lithium metal batteries aboard our passenger aircraft in checked baggage. Lithium batteries may be carried aboard passenger aircraft as part of a passenger’s personal item, provided they are properly installed in a permitted consumer electronic device.

Changes/cancellations

All changes and cancellations must be handled in-person or through our call center.

Refundable Fares:
If you cancel your flight, you will receive the entire amount of your ticket value refunded to the original form of payment.

Changes and cancellations must be made at least 60 minutes prior to scheduled departure.

Non-Refundable Fares:
Changes and cancellations for non-refundable fares are subject to a $ 50 change/cancel fee. If you must reschedule, your new reservation will be charged at the current rate and is subject to the change fee, plus any difference in fare. Payment is required at the time the reservation is issued. Changes and cancellations are not permitted less than 24 hours prior to departure time. Within 24 hours of departure time, you are committed to your reservation. No refunds, transfers, or rescheduling are permitted.

Non-refundable fares may not be upgraded to refundable fares.

No show

Customers who fail to cancel or change their reservation at least 60 minutes prior to travel and who do not board their flight will be considered a No Show, and all remaining funds on the reservation will be forfeited, including Refundable fare types.

General terms

Denver Air Connection flights are Department of Transportation (DOT) Part 380 public charters sold through Charter Alliance Group LLC. and operated by Key Lime Air as direct air carrier. These charter flights are subject to DOT Public Charter Regulations. By purchasing this travel, you are agreeing to our DOT Part 380 Operator/Participant Agreement.

Reservations are non-transferrable. Certain fares may require advance purchase. Payment is due at the time of purchase.

Advance purchase

Certain fares may require advance purchase. Seats are subject to availability.

Standby

Passengers holding confirmed reservations and tickets may standby for an earlier same day flight to the same destination.

Infants and children

Children under 2 years of age
Children under 2 years of age may travel as a lap child. A lap child does not require a separate sat. Each adult passenger is limited to one lap child. To reserve a seat with a lap child, you must call our call center.

Children 2 to 4 years of age
Children two to four years old must be accompanied by a passenger at least 12 years of age, and are required to occupy their own seat aboard the aircraft.

Children under 12 years of age
Children five to eleven years of age are required to occupy their own seat aboard the aircraft. If the child is not accompanied by a passenger who is at least 12 years of age, the child must be booked as an unaccompanied minor.

Unaccompanied minors
No child under the age of five may travel unaccompanied on a Denver Air Connection flight. Children between 5 and 12 years of age who are not accompanied by a passenger age 12 or older must travel as an unaccompanied minor. Unaccompanied minors are subject to a $ 25 per leg ($ 50 round-trip) fee in addition to the cost of airfare. Unaccompanied minors must be booked through our call center. Please allow at least 15 minutes additional check-in time for an unaccompanied minor.

Checked baggage availability

Denver Air Connection’s liability for lost, damaged, or delayed baggage is limited to $ 2,000 per fare-paying customer.

Damaged or lost baggage must be reported in person within four hours of customer’s arrival at destination.

Improperly packed and/or fragile items will be accepted subject to Limited Release and Denver Air Connection will not be responsible for any damage to items that are accepted with Limited Release.

Expense Reimbursement
Denver Air Connection will reimburse reasonable expenses (not to exceed $ 100 per day) incurred due to delay of your checked baggage. Receipts must be presented for expense reimbursements. Any disbursements will be deducted from the final settlement if the bag is not located.

Delays

Weather Delays

For weather delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight. Flights delayed due to weather will depart as soon as weather conditions permit. For flights cancelled due to weather, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.

Mechanical Delays

For mechanical delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight.

For a mechanical delay of more than 5 hours, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.